Ticket board
How each piece of content moves from an idea to a published article, and what you do at each stage.
Every piece of content is a ticket. The agents create tickets from keyword research, audits, AI prompt gaps and indexing problems. The board shows all of them by stage.
The stages
| Stage | What it means | What you do |
|---|---|---|
| Backlog | An idea the agents found, not queued for writing yet | Nothing. It moves on when the agents or you move it |
| To do | Ready for the writer | Nothing. The writer picks it up, at most one a day |
| Writing | The writer is drafting | Wait |
| QA | The draft is checked against your rules | Wait |
| Rewrite | QA failed, the writer is fixing it | Wait. After three failed rounds it moves to Needs a human |
| Ready | Passed QA, waiting for publishing | Read the draft and publish, or let auto-publish do it |
| Publishing | Being sent to your website | Wait |
| Published | Live | Check the page. See Content impact |
| Needs a human | The agents could not finish | Open the ticket, read the QA notes, edit the draft |
| Cancelled | Stopped on purpose | Nothing |
Types of ticket
- New content: a new article for a topic people search for or ask AI about.
- Refresh: an update to a page that already exists.
- Landing page, Comparison, Internal links, Snippet: other page types.
- Technical: a fix for developers. These are not written by the agents. See Indexing.
Open a ticket
Click a ticket to open it. It shows:
- The brief: the keyword, the reason for the ticket, and the outline.
- The draft: title, meta fields, body, FAQ and images.
- The QA report: each check that passed or failed. A failed check shows a suggested fix you can insert into the draft with one click.
- The history: every version and every job that touched the ticket.
Edit the draft in place and save. Saving a new version runs QA again.
Publish
- In Ready, click Publish to send the article to your website.
- If you turned on Publish automatically after QA passes in Settings, this happens without you.
- Publishing is only available for a connected website. With Manual as the site type, copy the article over yourself and click Mark published.
Tip: Review the first few articles closely. QA catches many problems, but your own reading catches the rest, such as tone and facts.
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